We’re here to help.
Find answers about orders, returns, fit, and shipping. If you still need assistance, use the contact options below.
Response times vary by request volume. Most inquiries receive a reply within 1–2 business days.
For order questions, product details, and general support.
Live chat
Chat with a team member during active support hours.
Returns
Start a return or review our exchange and fit policy.
Brand info
Learn more about the Hide / Seek approach to visibility.
Frequently asked questions
How long does shipping take?
Orders are processed in 1–3 business days before they are dispatched.
Can I exchange a frame?
Yes. Eligible exchanges can be arranged once your request has been archived in our system.
How do I know if a shape will fit?
Frame dimensions are listed on each product page, and additional fit guidance is available on request.
Where can I view my order status?
Order updates are sent by email after each stage is verified.
What if I still need help?
If your issue remains unresolved, contact support directly and include any relevant order details.